Objective reality checks for the CEO and governing bodies:
Financial performance benchmarking
and profitability testing to identify
opportunities for improved
revenue and expense operating ratios
Volunteer leader expectations and satisfaction levels in the
context of staffing, operating and financial realities
Staff to Member collaboration including roles,
relationships, performance and outcomes
impact
Staff structures and functional operating reviews to identify
improved methods, processes, and work flows
Staff work styles, attitudes and behaviors assessment in the context
of member service
and strategic success impacts
Senior staff management styles to assess their
impact on corporate culture and staff performance
Operating studies can be conducted in conjunction with
governance assessment and retooling projects.
