Objective reality checks for the CEO and governing bodies...

Ø  Assessing volunteer leader expectations and satisfaction levels in the context of staffing, operating and financial realities

Ø  Staff to Member governance collaboration including roles, relationships, performance and outcomes impact

Ø  Staffing structures and functional operating reviews to identify improved methods, processes, and work flows

Ø  Staff work styles, attitudes and behaviors assessment in the context of member service and strategic success impacts

Ø  Review senior staff management styles to assess their impact on corporate culture and staff performance

Ø  Equipment and technology systems review to assess and identify options to improve capacity and capability

Operating studies can be conducted in conjunction with governance assessment and retooling projects.

We'll help you move from conceptual ideas about better work styles and methods to the behavioral changes necessary to implement them.

Ø  Working with volunteers - context and skills building workshops

Ø  Team building - interactive workshops about maximizing collaboration

Ø  Board/Staff Relationships - exploring collaborative roles, relationships, accountabilities and interfaces

Ø  Customer service training customized for your organizational culture and service standards

Enable and foster improved outcomes from your staff...

Ø  Objective CEO and staff performance evaluation mechanisms

Ø  Job descriptions that incorporate measurable performance objectives

Ø  Position level and grade rankings

Ø  Salary and benefit comparisons with industry norms

Ø  Fringe benefit evaluation and design

Ø  Bonus incentive program design