Objective reality checks for the CEO and governing bodies:

Financial performance benchmarking and profitability testing to identify opportunities for improved revenue and expense operating ratios

Volunteer leader expectations and satisfaction levels in the context of staffing, operating and financial realities

Staff to Member collaboration including roles, relationships, performance and outcomes impact

Staff structures and functional operating reviews to identify improved methods, processes, and work flows

Staff work styles, attitudes and behaviors assessment in the context of member service and strategic success impacts

Senior staff management styles to assess their impact on corporate culture and staff performance

Operating studies can be conducted in conjunction with governance assessment and retooling projects.

We'll help you move from conceptual ideas about better work styles and methods to the behavioral changes necessary to implement them.

Ø Working with volunteers: context and skills building workshops

Ø Team building: interactive workshops about maximizing collaboration

Ø Relationships: collaborative roles, relationships, accountabilities and interfaces

Ø Customer service training to fit your organizational culture and service standards

Enable and foster improved outcomes from your staff...

Ø  Objective CEO and staff performance evaluation mechanisms

Ø  Job descriptions that incorporate measurable performance objectives

Ø  Position level and grade rankings

Ø  Salary and benefit comparisons with industry norms

Ø  Fringe benefit evaluation and design

Ø  Bonus incentive program design