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Changes to enhance member service...
Uncover hidden opportunities to improve staffing and headquarters operation.
Key Benefits
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Enhanced member and customer service |
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Improved staff morale, enthusiasm and attitude |
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Streamlined administrative processes that free staff resources for substantive,
tangible member service |
 | Objective reality
checks for the CEO and governing bodies |
Key Study Components
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Division/departmental structures, responsibility assignments and interfaces |
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Staff and governing body interfaces |
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Work methods, seasonal and normal work volumes, work flows, processes and
procedures. |
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Computer, telephone and other technology based systems |
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Management styles and their impact on corporate culture and staff performance |
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Staff work styles, attitudes and behaviors and their impact on member and
customer service |
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Optional member interviews to identify officer, board and committee expectations
and satisfaction levels |
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Optional compensation review and comparisons with
industry standards |
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Detailed findings report |
Staffing studies can be conducted as stand-alone activities, or in conjunction with governance studies.
Navigate Operations Services, one-by-one:
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