Enhanced member and customer service

Improved staff morale, enthusiasm and attitude

Streamlined administrative processes that free staff resources for substantive, tangible member service

Objective reality checks for the CEO and governing bodies

Division/departmental structures, responsibility assignments and interfaces

Staff and governing body interfaces

Work methods, seasonal and normal work volumes, work flows, processes and procedures.

Computer, telephone and other technology based systems

Management styles and their impact on corporate culture and staff performance

Staff work styles, attitudes and behaviors and their impact on member and customer service

Optional member interviews to identify officer, board and committee expectations and satisfaction levels

Optional compensation review and comparisons with industry standards

Detailed findings report